Page 73 - 8 test book

Test 5

8. Read the dialogue and answer the questions.
Mia: ED Telecommunication Company. Mia speaking. How can I help you?
William: This is William Bernard. I got a new loptop from your online shopping site last week. But it hasn’t
reached yet.
Mia: Okay, Mr. Bernard. I will put you through to the delivery department. Don’t hang up, please. 71
A few minutes later…
Mia: I’m sorry. But nobody is available at the moment. Can you give me your phone number? We will contact
you as soon as possible.
William: OK. It’s 0555 133 44 55
Which of the following options is NOT correct according to the dialogue above?

A. The phone conversation is between a customer and a service assistant.
B. The customer solved his problem.
C. The customer hasn’t got the device yet.
D. The customer held in the line for a moment.

Answer the questions 9-10 according to the graphic.
There are restrictions about being out at weekends because of the COVID-19 pandemic. The chart below
shows the public buildings people call mostly at the weekends.

Hospital

Electrician’s

Plumber’s

Restaurant

Night-pharmacy

0 5 10 15 20 25 30 35 40 45 50

9. Complete the sentence with the BEST option.
People call ........................................ at the weekends.

A. pharmacies more than hospitals B. restaurants less than plumbers
C. health servies most D. electrician more than restaurants

10. Choose the CORRECT option.

A. The rates of electrician and plumber aren’t equal. B. Pharmacy has the second highest rate of call.
C. People call pharmacies less than restaurant. D. Restaurants have the least rate of call.